What does "you cannot request this item" mean?
There are certain items that may not be checked out. Reference materials are for in-library use only. Most of our local history collections are not requestable because they are fragile, expensive and/or not replaceable material.
What does "your registration has expired" mean when I try to place a request/hold?
- Your library card is valid for 5 years.
- See Renew your Library Card
What if I lose my library card?
- Immediately call one of our branches.
- Library staff will place a block on your card, preventing any one from using it.
- You are liable for all transactions on your card until we are notified.
Why are my materials showing overdue when I returned them on time?
Materials are not always checked in on the day you returned them. However materials are back dated to the actual day they were returned. If you continue to see these items overdue for more than a week, please contact us.
What does in transit, check shelf, library use only, just input, etc. mean?
The following terms are used in the library catalog
- CHECK SHELF: the material you are looking for is on the shelves.
- DUE date in the status column means the item is checked out until that date.
- ON HOLD SHELF: the item is being held for a library user.
- IN TRANSIT: the item is being sent from one branch to another.
- IN PROCESSING: the item is being processed in Technical Services.
- ON ORDER: the library has ordered this item from the publisher.
- MISSING: this item is missing from the library.
- BILLED: an item is overdue and the library user is being billed.
- LIBRARY USE ONLY: these items are to be used in the library and do not circulate.
- COMING SOON: material is either in route from the vendor; to the branch or waiting branch processing.
Why was I number 4 on the hold list last week and now I'm number 6?
Sometimes materials are lost or damaged. When this happens we must reinsert the customer who did not previously receive their requested material.
What are the loan periods of Library Materials?
- Book - 3 weeks
- CDs - 3 weeks
- DVDs/Blu-ray with 1-2 Disks - 3 weeks
- DVDs/Blu-ray with 3 or more Disks - 3 weeks
- Encyclopedias - 3 weeks
- Magazines & Pamphlet - 1 week
- Ebooks and eAudiobooks will automatically check-in.
What are the Check Out Limits?
- DVDs & Blu-Rays - 20 per customer
- CDs and Audiobooks - 20 per customer
- Link+ items - 15 per customer
- Devices - 2 per customer
- Print and Lucky Day Books - up to 100 per customer. In combination, all material types may add up to no more than 100 items.
Why am I not notified as soon as I have a fine of any amount?
Due to the high cost of printing and mailing, we do not mail notices under the amount of $5.00.